FAQ

Do you have Questions?

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How do I place an order.

Please download the form HERE. Fill out the form, and you can fax it to us at 800.442.2010 or email back to us at orders@burnscontrols.com.

To create an account with us, Fill out this FORM that includes a credit card application and an order form. Fax us the forms at orders@burnscontrols.com. Please include a contact person and his/her email address. We will send you a confirmation email once we have received and processed your account app. You can always call our customer service associates at 800.442.2010 for any questions or to set up an account over the phone. We are here to serve you!

Problems with your orders?

Call our friendly customer service associates at 800.442.2010 with any questions regarding your orders, or email us at orders@burnscontrols.com. Please have your purchase order number available. Thank you.

What if I have a backorder?

Backordered items are those which our suppliers are unable to predict when they will have more in stock, but as soon as they do, we will be able to ship the item to you.

How do I create an account?

  1. Fill out this FORM to create an account with us. These forms will include a credit card application and an order form.
  2. Fax us the forms at orders@burnscontrols.com. Please include a contact person and his/her email address.
  3. We will send you a confirmation email once we have received and processed your account app.

You can always call our customer service associates at 800.442.2010 for any questions or to set up an account over the phone. We are here to serve you!

Please note that our information is NEVER sold to any other company and is kept completely private. Please view our Privacy Policy for more information.

How much is my shipping?

Shipping is automatically calculated prior to submitting your payment information. Please email orders@burnscontrols.com to find out the shipping charges for your order. You can also call us at 800.442.2010.

 

You will receive a shipment confirmation when your order has shipped and tracking information within 24-48 hours of shipment. You can always call our customer service representatives regarding shipping details.

I received the wrong product.

We value your business and make every effort that each order is handled carefully and efficiently. If you have received the incorrect item or have any missing items or parts in your order, please do not hesitate to contact us at 800.442.2010 or email info@burnscontrols.com. We will assist you with all your concerns.

How do I return a product?

Return Policy

An RGA # must be obtained before returning any product. Original sales receipt and RGA info must accompany returns.

We accept returns for exchange or refund 7 calendar days after delivery of the product. At our sole discretion after 7 calendar days, we will offer an exchange or store credit only. Items must be in “new, unaltered and unused condition”. Definition of new, unaltered and unused condition is:

  • without showing signs of wear or damage in any way
  • within 7 calendar days of the delivery date (after 7 days no returns are allowed)
  • must not be a special order or a custom order
  • unless noted that it cannot be returned or has a different return policy time period other than that 7 days noted in that item’s particular item description.

If an item is received damaged or is incorrectly shipped by us please contact Customer Support immediately. Items that are defective and shipped from us or items that you did not order but received from us will qualify for store credit or a cash refund.

Refunds are contingent upon inspection of item(s) once we receive it.

There is a 15% restocking fee for returned items that are not being exchanged and are not damaged. Again you MUST contact us within 7 days if you intend to return ANY item back to our store. Items returned to us AFTER 7 days and WITHOUT contacting us will NOT be refunded.

Customer is responsible for all shipping costs if seller is not at fault.

Contact Information:
Burns Controls Co.
13735 Beta Road, Dallas, TX 75244
Customer Service: 972-233-6712 or 800.442.2010

When will my order ship?

You will receive a shipment confirmation when your order has shipped and tracking information within 24-48 hours of shipment. You can always call our customer service representatives regarding shipping details.

Low Price Guarantee

It is our commitment to provide you with the best value, at the best price. We value your business and strive to keep our prices low, and SAVE you money!

Privacy Policy

We value your privacy. Please view our Privacy Policy for complete details on how we use the information we collect.

Security

This website is protected with SSL (secure socket layer) encryption, the highest standard in Internet security.

Do I have to pay sales tax?

You only have to pay sales tax if you are located in the same state as our warehouse.

I have a question on my charges.

Call our customer service representatives at 800.442.2010 or email  us with further questions or concerns.

I need a copy of my receipt/invoice.

If you did not receive an invoice or receipt within 72 hours of placing your order, please call one of our customer service associates at 800.442.2010 or email us at accounting@burnscontrols.com

When will my credit appear on my account?

Credits usually take 7-10 business days from the time we receive your item(s).

When will my credit card be charged?

Your credit card will be charged within 24 hours prior to shipment of your item(s).

How do I begin shopping for products.

To begin shopping for any of our products, contact our Customer Service department at orders@burnscontrols.com or call us at (800) 442-2010.

You can also shop one of our webstores:

Need technical support?

Contact our technical support staff at 800.442.2010 or email us. We are here to serve you!

How do I contact you?

Contact us at 800.442.2010 or email us for additional support or questions.

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